Patient Rating of Hospitals Declined in 2019

How do YOU rate the hospitals caring for YOU?

As we know, the quality of in-hospital care greatly contributes to our health. Thus, it’s important for us to have confidence in the quality of the hospitals that care for us.

Unfortunately, in 2019 Americans’ views toward hospitals showed a decline.

According to Paige Minemyer, writing for FierceHealthCare:

“Consumer satisfaction with hospitals took a tumble this year (2019) while approval of health insurers improved. The American Consumer Satisfaction Index (ACSI) released its annual report examining the financial and insurance sectors and found that hospitals earned a score of 72 on their indicator,  based on a survey of more than 30,000 consumers and reflecting their perceptions of the quality of products they use.”

“That’s a notable drop from hospitals’ 2018 score on the index, which was 76. The decline is driven by a substantial drop in consumers’ rankings for emergency department care, from 73 in 2018 to a 67 for 2019. “

“By contrast, patient satisfaction with outpatient care settings continues to climb — ambulatory care earned a 77 score for the second year in a row. Outpatient care provided by hospitals earned a lower score, a 75, which dropped from a 78 score in 2018.”

“The report flags the wait times in the emergency department as a key factor in declining patient satisfaction with emergency care.”

Patient Rating of Hospitals Declined in 2019

A new report examines consumer satisfaction with hospitals and health plans. (Studio 642/Getty Images)
 

Getting Your Health Care Provider to Be More Responsive

A resource for getting your medical records.

Have you ever had trouble getting a health care provider to give you the information you asked for? In fact, many people have.

That is why Ciitizen.com created the patient record scorecard.

According to FierceHealthcare,

“As the former head of healthcare privacy policy at the Department of Health and Human Services, Deven McGraw led efforts to issue guidance on the right of individuals to access and obtain a copy of their health information. When McGraw joined technology startup Ciitizen two years ago, she realized the efforts by the Office for Civil Rights to educate patients and industry stakeholders about the “Right of Access” had done little to reduce friction for patients, McGraw wrote in a Ciitizen blog post.”

“But as Ciitizen — which helps patients collect and share their medical records digitally — started helping its initial beta users gather their medical records, the company encountered countless roadblocks from providers refusing to accept requests by fax or email to others imposing fees that are not compliant with HIPAA, McGraw wrote.”

Click the image to read more.

Getting Your Health Care Provider to Be More Responsive
(Getty/anyaberkut)

 

Emerging Best Health Care Firms

Lessons from smaller firms.

Recently, FierceHealthcare published a document highlighting lessons from 15 emerging firms:

“One company was formed early in 2018 when a group of hospitals — fed up with drug shortages and price spikes — promised to upend the market. Another raised $45 million to support its quest to transform surgery using artificial intelligence, while yet another is trying to reinvent community cancer care. This is just a taste of the inaugural class of FierceHealthcare’s Fierce 15 honorees. In total, this year’s 15 companies saw more than $700 million in funding rounds and capital commitments. But beyond that, each brought a passion for using their unique solution to truly impact patients. Big and small, high-tech and not, we’re honoring this collection of companies across the U.S. that are trying to change the world by changing the healthcare industry. Check out our inaugural class of the Fierce 15 Healthcare winners below and get inspired.”

Click the chart to learn more.Emerging Best Health Care Firms