Primary Care Physician Usage

Do we visit our primary care physician (or other physicians) often enough? Or do we tend to let things slide? In particular, millennials may be very picky.

Recently, a Business Intelligence E-mail newsletter dealt with this topic.  [Note: The link requires a paid subscription]

“Forty-five percent of millennials don’t have a primary care physician. And that’s largely due to providers’ failure to create a consumer-oriented healthcare experience. Millennials’ avoidance of primary care is representative of the generation’s preference for a more retail-like healthcare service that emphasizes speed and personalization, which is threatening providers’ bottom lines.”

“Here are some other key points from our study: Providers’ inability to offer a consumer-oriented healthcare experience drives millennials to more convenient services.  Thirty percent of millennials have used a walk-in clinic, versus 18% of Gen Xers and 14% of baby boomers. 
But most providers don’t deliver on these expectations. For example, the average wait time to schedule a new physician appointment was 24 days in large US cities in 2017, up from 18.5 days in 2014. Unsatisfied millennials will not be loyal their healthcare providers. Ninety-two percent of them say they’d switch providers ‘without hesitation’ if they weren’t satisfied with the level of care they were receiving.’

 
Primary Care Physician Usage