Health Care and Rideshare Services

Will Uber Health and Lyft Concierge succeed among those going to medical providers?

In physically reaching our medical professionals, new options are emerging. And they will give us all more choices and better convenience.

As  Christine Diani reports for FreshMR:

“This year Uber and Lyft formally entered the healthcare market to offer rideshare services to nonemergency patients for transportation to scheduled doctor appointments. Patient no-shows are a prevalent problem in the U.S., with an estimated 3.6 million Americans reportedly missing their scheduled doctor appointments due to transportation issues each year. Rideshare services may particularly benefit older Americans, Medicaid patients, and those with chronic diseases to help keep appointments and get care. Uber and Lyft have identified a wide-open opportunity that could significantly improve their business and simultaneously reduce healthcare costs and improve quality care.”

Uber Health is partnering with healthcare organizations to provide transportation services for patients. Providers access the Uber Health dashboard to order and schedule rideshare services. And patients can use the services even if they don’t have access to a smartphone or Uber app. The healthcare providers can manage the ride scheduling and billing through Uber’s dashboard.”

“Lyft followed suit by offering a healthcare rideshare platform called Lyft Concierge. Lyft partners with Allscripts, the largest electronic health systems provider, to request Lyft rides for patients directly through an integrated platform. Lyft recently expanded its reach by partnering with Formativ Health to provide nonemergency rides for patients.”

However, as this chart shows, Uber and Lyft still have a long way go to win over patients.

Health Care and Ride Share Services