In 2019, there are fewer large chain pharmacies than ever before. Nonetheless, the competition is intense among giants such as CVS and Walgreens.
Thus, for example, CVS has been upping its game in major ways.
“The company is opening HealthHUB® locations that offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice ,and personalized care. With the new format, over 20 percent of the store is now dedicated to health services, including new durable medical equipment (DME) and supplies and new product and service combinations for sleep apnea and diabetes care.”
“With personalized Pharmacy support programs and MinuteClinic services, the HUB team is improving care for patients managing chronic conditions, with a focus on recommending next best clinical actions and driving medical costs savings.”
“The new store format also includes a variety of pathways to nutritional health with one-on-one and group counseling delivered by an in-store licensed dietitian, as well as access to a free weight loss digital app.”
“Acting as the connection point inside the HealthHUB® is the Care Concierge, a newly established professional responsible for customer engagement, including educating customers about our new service offerings, helping them navigate the in-store services and events, and connecting them to our in-store providers.”
The following video provides an overview of the HealthHUB.