Do We Really Want Patient Portals?

Do you use patient portals. If no, why not?

A patient portal is a secure Web site where people can see test results, health trends, and more about themselves. Due to HIPAA laws, online medical information must require a login. To protect privacy. 

I personally am a big fan of patient portals. They provide me with a lot of medical data and easy appointment setting. And I know it’s private. How about YOU, do you want and use patient portals?

According to recent research for the EY US NextWave Health Survey:

“In the past, health businesses built small bits of an experience to ease particular points of frustration. These point solutions, however, haven’t radically changed the consumer or physician experience, and aren’t highly utilized. Take patient portals  as an example. Patients say they want them, and many provider groups have built them. But the vast majority of people (about 70%) haven’t used them either to make an appointment or to pay a bill. Consumers want to be at the center of their care journey, supported by tools that help them manage their health and their relationship with providers. The point solutions of today clearly aren’t delivering that or improving patient engagement.”

Click the image for a larger view.

Do We Really Want Patient Portals?
 

Author: Living Well with Cancer

I am a long-time business school professor, who is a Pancreatic Cancer survivor. I had Whipple surgery on February 12, 2015. In this blog, I want to help others live well with cancer. A positive attitude, caring family, strong medical team, and supportive colleagues are key. And support from other cancer survivors can be life affirming.

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